How do I change or cancel my order?
You do not have the possibility to modify or cancel your order directly online.
To modify or cancel your order, please contact our services using the form. Click on "Send a request" and select "You have encountered a problem with your order".
Why can't I modify or cancel my order?
Once you have validated and/or paid for your order, you no longer have the possibility to modify or cancel it yourself.
In this case you can :
either contact our services by using the form. Click on "Send a request" then select "You have encountered a problem with your order".
or exercise your right of withdrawal if you do not wish to keep the products received.
How to exercise your right of withdrawal?
You have a 14-day withdrawal period from the day of delivery of the products.
If you wish to retract :
Fill in the form: click on "Send a request" then select "You no longer wish a product you have ordered".
Return the products in perfect condition to DOMAINES ET VILLAGES - 46 Rue de Chevignerot - BP36 - 21200 BEAUNE.
- The shipping costs are at your expense.
However, if the products can not be returned by post (LaPoste for France and Bpost for Belgium), our customer service will tell you the service to use (carrier, courier, etc. ...) and in this case the return costs will be covered by DOMAINES ET VILLAGES.
Upon receipt of the products, we will proceed to your refund within a maximum of 14 days.