The reasons that could lead you to a different grouper account than the one you are affiliated with are the following
- wrong login and/or password
-
e-mail address already used to place an order on another grouper account.
First, check the log-in details (login and password) that you have been given.
If they are correct, contact our customer service from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm at (+33) 0 805 037 730 so that we can check the order e-mail.