General

Store access

• I am not on the right space (other grouper, wrong CSE...)
• I forgot the email I used to place my order?
• How do I connect to my personal space?
• Where can I find my login details ?

Payment and billing

• I have not received my refund
• How soon will my payment be cashed?
• How do I pay for my order?
• What are the terms of reimbursement?

My delivery

• I can't pick up the order
• I would like to change the delivery location of my order
• Can I have my order delivered to my home?
• When will my order be delivered?

My order

• I made a mistake when placing my order
• I have a problem with my order
• How do I find my order number?
• Can I be assisted in placing my order?
• Can I choose the vintage of my wine?
• I can't find a product in the brochure?

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I am grouper

• How do I close my campaign?
• What are the advantages of having your colleagues, family and friends enter and pay directly (payment by credit card) their order online?
• Become a grouper