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  1. Domaines & Villages
  2. General

General

Store access

  • I am not on the right space (other grouper, wrong CSE...)
  • I forgot the email I used to place my order?
  • How do I connect to my personal space?
  • Where can I find my login details ?

Payment and billing

  • I have not received my refund
  • How soon will my payment be cashed?
  • How do I pay for my order?
  • What are the terms of reimbursement?

My delivery

  • I can't pick up the order
  • I would like to change the delivery location of my order
  • Can I have my order delivered to my home?
  • When will my order be delivered?

My order

  • I made a mistake when placing my order
  • I have a problem with my order
  • How do I find my order number?
  • Can I be assisted in placing my order?
  • Can I choose the vintage of my wine?
  • I can't find a product in the brochure?
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I am grouper

  • How do I close my campaign?
  • What are the advantages of having your colleagues, family and friends enter and pay directly (payment by credit card) their order online?
  • Become a grouper
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